Refund Policy
We would rather you stay because the Service helps your clinic than because it is hard to leave. Here is how refunds work after your free trial.
Try before you pay
Every clinic gets a 30-day free trial with every feature and no card required, so you can judge the Service with your own team, enquiries and packages before paying anything.
Monthly plans
Monthly plans can be cancelled at any time and stop renewing at the end of the current month. We do not refund part-months, but you keep full access until the period ends.
Yearly plans
- If you cancel within 14 days of your first yearly payment, we refund the full amount.
- After 14 days, we refund the unused full months remaining, minus the two free months included in yearly pricing.
- Branches removed partway through a year are credited against your next invoice.
Messaging charges
WhatsApp and SMS charges are passed through at cost once messages are sent, so they cannot be refunded. Unused prepaid message credit is refunded when you close your account.
Service problems
If the Service is unavailable for a long period because of a fault on our side, we credit the affected branches for the time lost, even if you have not asked.
How to ask for a refund
The account owner can request a refund through our contact page with the clinic name and invoice number. Approved refunds are paid to the original payment method within 7 to 10 working days.